Last updated: January 2026
At Cherry Snow Events, we take great care in creating and supplying high-quality personalised products. Please read our Refunds & Returns Policy carefully before placing an order.
Personalised Items
Due to the custom nature of our products, all personalised items are non-refundable and non-returnable.
This includes any product that has been made or printed with a name, date, photo, role, colour choice, or custom design.
All designs and personalisation details must be approved by the customer before production begins. Once approval has been given, the order is considered final and cannot be cancelled or refunded.
Faulty or Damaged Items
If your item arrives damaged or faulty, you must notify us within 5 days of delivery.
Please email info@cherrysnowevents.co.uk with:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
We will assess the issue and, if confirmed as faulty, offer a replacement or refund where appropriate.
Non-Personalised Items
If you have purchased a non-personalised item, you may return it within 14 days of delivery, provided it is:
• Unused
• In its original condition
• In its original packaging
Return postage costs are the responsibility of the customer unless the item is faulty.
Incorrect Personalisation Provided
Cherry Snow Events is not responsible for errors made by the customer in spelling, dates, or information supplied at checkout or approval stage.
Please check all details carefully before approving your design.
Refund Processing
Approved refunds will be processed back to the original payment method within 5–7 working days once the returned item or issue has been reviewed.
Need help?
Contact us at info@cherrysnowevents.co.uk for questions related to refunds and returns.